Return and Exchanges Policy
Notice: Due to sanitation reasons, all Personal Protection Equipment (PPE) product will be final sale. No refunds, returns, or cancellation on all PPE products.
72HRS Returns and Exchanges Policy
If anything you purchase from us fails to meet your expectations, please call us or email us letting us know why. We want you to be happy with our products. That’s why we offer a 30-DAY 100% SATISFACTION GUARANTEE for 72HRS branded products. This guarantee excludes food, water, and Ready First Aid items.
Items sold and shipped by 72HRS can be returned or exchanged, unless indicated on the product page, when available by mail. Please contact us by email or fill out the form located at the bottom of our [Returns & Exchanges] (should be a hyperlink to the page that has yet to be created) page to begin the process. All return or exchanges requests must be made within 14 days from the date your package is delivered. Any charges for the return shipping will have to be covered at your own cost. Paid shipping costs are non-refundable.
Any requests sent later than 14 days after the date of delivery will be reviewed on a case-by-case basis. All items exchanged or returned must remain unopened, unused, and not tampered with. If you wish to return any 72HRS products that fall under our 100% Satisfaction Guarantee, they must be in resalable condition. Shipping, processing, and restocking fees may apply. Any return items shipped will be covered at your own cost.
No returns on PPE, perishable items, and products with an expiry date.
Full refunds for damaged or defective items will include already paid shipping and handling fees unless a replacement is preferred.
* Disclaimer – The policies listed above are subjected to change without any further notice.
**Items must be in new condition, meaning that they are in unused/unopened condition and show no sign of wear.
COVID-19 Return Policy
We do not accept any returns or exchanges for Personal Protective Equipment (PPE). We are able to accept any returns or exchanges for other products (e.g. emergency kits, First Aid kits, etc.) all in unopened/unused condition.
Returns and Exchanges Procedure
- Fill out the form below with the details and reason of your return, exchange, or damaged/defective product that needs to be returned.
- Allow 1-3 business days for a representative to get back to you regarding your request for a return, exchange, or return/exchange of damaged/defective product.
- A return label and an RMA will be provided to customers who are eligible for return shipping cost to be covered. For customers who will be paying for the return shipping cost, please repack items to be returned in its original packaging (including the Packing Slip or Sales receipt) and ship all returns to the following address:
Returning or Exchanging Defective or Damaged Products
We will only provide a replacement if the product is deemed as defective or damaged. When you receive your package, we kindly ask that you examine it closely prior to opening the packaging. If you require a replacement for any defective or damaged product, please fill out the form below with the name of the defective or damage product, your order number, and an image or video showing the damage or defect. All requests must be made within 14 days from the date your package is delivered. If requested to send the item back, 72HRS will provide customers with a prepaid return label. The label will ensure you will not be held liable for any shipping charges. We will gladly refund your entire order including the original shipping cost if you are returning an item because of an error on our part or if we have determined that the product is defective.
Full refunds for damaged or defective items will include shipping and handling fees unless a replacement is preferred.
Refund
Kindly allow 1-5 business days for the refund to be reflected in your method of payment.
If you have still not received a refund after 5 business days, please follow the steps listed out below:
- Check your bank account again to ensure a refund has not been posted.
- Contact your credit card company or bank as it may take some time before your refund is officially posted.
- If you have done all of the above steps and you still have not received your refund yet, please contact us at orders@72hours.ca or give us a call toll-free at 1 (800) 964-8699.
