How can I sign up for the Rewards Program at 72hours.ca?

create an account on our website, and you'll be automatically enrolled in our Rewards Program. You'll receive 500 points just for joining our community of prepared shoppers.

How does the 'Refer a Friend' process work?

Our 'Refer a Friend' program rewards you when your referrals make their first purchase. Here's how it works: Share your unique link and message with friends. When they click the link, they'll be taken to our website to claim their reward. After they complete a purchase with the referral coupon, you get $25(2500 points) credited to your account, and they enjoy $20 off their order. The process is seamless, rewarding, and benefits both you and your friend!

What can I do with the points I earn?

Your accumulated points can be redeemed for discounts on future purchases. Every 1 point gives you $0.01 off, so the more you earn, the more you save! A minimum of 500 points ($5 off) is required to be included on your next purchase to be discounted.

Is there a limit to how many points I can earn?

There's no limit! You can earn as many points as possible through purchases, reviews, and referrals. The more you engage, the more you earn.

Do my points ever expire?

Our points do not expire. They will remain in your account until you choose to redeem them.

What happens to my points if I return an item?

If you return an item, any points earned from that purchase will be deducted from your account. This applies to any order that is canceled, refunded, voided, partially refunded, or returned. It ensures that the points system remains fair and accurate, reflecting your actual purchase history with us.

How do I redeem my points for discounts?

When you check out your purchases, you'll have the option to apply your points as a discount. Just select the number of points you'd like to redeem, and the discount will be applied to your order. A minimum of 500 points ($5 off) is required to be included on your next purchase to be discounted.

Can I earn points for past purchases?

Points can only be earned for purchases made after you've joined the Rewards Program. Be sure to log in to your account with every purchase to keep earning points.

Who can I contact if I have questions about my points or account?

If you have any questions regarding your points or account, please reach out to our customer service team. You can contact us through the support form on our website, via email at orders@72hours.com, or by calling us at 1-800-964-8699. Our team is ready to assist you with any inquiries or concerns you may have.