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Returns and Exchanges Policy

What is 72HOURS Return Policy?

We are committed to offering the best value to our members, with a risk-free 100% satisfaction guarantee.  

Refunds for returned shipped items through 72HOURS will include shipping and handling fees if the product received is damaged and needs to be replaced. An RMA (Return Merchandise Authorization) number is required for returns. To obtain an RMA number and learn about our return policy, please call us toll-free at 1-800-964-8699 

Please repack return items in its original packaging (including the Packing Slip or Sales receipt) and ship all returns to the following address:  

72HOURS 
Attn: Returns 
Unit A-7492 Conway Avenue 
Burnaby BC 
Canada V5E 2P8 

 

Exchanging Defective or Damaged Products 

We only replace items if they are defective or damaged. When you receive your package, we ask that you examine it closely prior to opening the packaging.  If you need to exchange any defective or damaged product for the same product, please send us an email with the defective or damaged product name and your order number to orders@72hours.ca. If requested to send the item back, 72HOURS will provide customers with a return label. The label will ensure that the customer will not be liable for any shipping charges. We will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.  

We guarantee your satisfaction with every product we sell and will refund your purchase price with the following exceptions:  

  • If for any reason you are unhappy with your purchase and would like a refund, you will be responsible for paying your own shipping costs and returning your item. Shipping costs are non-refundable 

 

How to Check If Your Refund Has Been Made 

If you have not received a refund yet, please first check your back account again and then contact your credit card company, as it may take some time before your refund is officially posted 

The next step would be to contact your bank. There is often some processing time before a refund is posted. If you have done all of the above steps and you still have not received your refund yet, please contact us at orders@72hours.ca  

 

Warranty 

72HOURS offers a one-year limited warranty on all our products. In addition, many of our products also contain a manufacturer's warranty.  New products have a warranty specified by the manufacturer.  

Please contact us at orders@72hours.ca or call us at 1-800-964-8699 to determine how to take advantages of these warranties when needed.  

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