Return and Exchanges Policy

Notice: Due to sanitation reasons, all Personal Protection Equipment (PPE) product will be final sale. No refunds, returns, or cancellation on all PPE products.

72HRS Returns and Exchanges Policy

If anything you purchase from us fails to meet your expectations, please call us or email us letting us know why. We want you to be happy with our products. That’s why we offer a 30-DAY 100% SATISFACTION GUARANTEE for 72HRS branded products. This guarantee excludes food, water, and Ready First Aid items.

Items sold and shipped by 72HRS can be returned or exchanged, unless indicated on the product page, when available by mail. 


You can start a return here.

If you are not completely satisfied with your purchase, you may return eligible items within xxx days of receiving your order.

Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all return shipping fees for goods being returned or exchanged.

To qualify for a return, returned item must be in original packaging, unworn, unwashed, and unused with all original tags attached. Items showing sing of wear, washing, stains, or marks may not be eligible for a refund.

If a returned item is deemed unsuitable for a return, 72hours reserves the right to refuse the return.


All items exchanged or returned must remain unopened, unused, and not tampered with. If you wish to return any 72HRS products that fall under our 100% Satisfaction Guarantee, they must be in resalable condition. Shipping, processing, and restocking fees may apply.

No returns on PPE, perishable items, and products with an expiry date.

Full refunds for damaged or defective items will include already paid shipping and handling fees unless a replacement is preferred.

* Disclaimer – The policies listed above are subjected to change without any further notice.

**Items must be in new condition, meaning that they are in unused/unopened condition and show no sign of wear.

COVID-19 Return Policy

We do not accept any returns or exchanges for Personal Protective Equipment (PPE). We are able to accept any returns or exchanges for other products (e.g. emergency kits, First Aid kits, etc.) all in unopened/unused condition.

 

Returning or Exchanging Defective or Damaged Products

We will only provide a replacement if the product is deemed as defective or damaged. When you receive your package, we kindly ask that you examine it closely prior to opening the packaging. If requested to send the item back, 72HRS will provide customers with a prepaid return label. The label will ensure you will not be held liable for any shipping charges. We will gladly refund your entire order including the original shipping cost if you are returning an item because of an error on our part or if we have determined that the product is defective.

Full refunds for damaged or defective items will include shipping and handling fees unless a replacement is preferred.

 

You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.


Refund

Kindly allow 1-5 business days for the refund to be reflected in your method of payment.

If you have still not received a refund after 5 business days, please follow the steps listed out below:

  1. Check your bank account again to ensure a refund has not been posted.
  2. Contact your credit card company or bank as it may take some time before your refund is officially posted.
  3. If you have done all of the above steps and you still have not received your refund yet, please contact us at orders@72hours.ca or give us a call toll-free at 1 (800) 964-8699.