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Shipping FAQ

Q: How do I Track my Order?

Tracking information is only available once the item has been shipped. An email confirmation will be sent to you upon shipment; this email will contain tracking information and instructions.

NOTE: Please allow 24-48 hours for the carrier's website to update tracking information before it can be tracked. If more than one item was ordered, you will have multiple tracking numbers and your items will be delivered at different times.

 

Q: When Can I Expect the order to arrive?

All order will be processed within 1-2 business days. After which, you can expect your order via Canada Post and UPS within 3-5 business days if not shorter. Larger orders shipped via Less than Truck Load (LTL) can take 5 to 10 business days via a local canadian company called Fastfrate.

For further information, please email us at orders@72hours.ca or call us at 1-800-964-8699 (within Canada & USA).

 

Q: Can I pick up my order instead of having it shipped to my address?

Come by our shop at Unit A 7492 Conway Ave in Burnaby. Please call ahead of time in advance to arrange for pick up time.

Our business hours are from Monday to Friday between 9:30am to 5:00pm and Saturday between 12:00pm to 4:00pm.

 

Q: Do you ship to my area?

We offer free shipping on orders over CAD $99.99 within BC and all Canadian Cities

British Columbia Lower Mainland-

Abbotsford | Anmore | Belcarra | Bowen Island | Burnaby | Chilliwack | Coquitlam | Delta | Gibsons | Harrison Hot Springs | Hope | Horseshoe Bay | Ladner | Langley | Lions Bay | Lund | Maple Ridge | Mission | New Westminister | North Vancouver | Pemberton | Pitt Meadows| Port Coquitlam | Port Moody | Powell River | Richmond | Sechelt | Squamish | Surrey | Tsawwassen | Vancouver | West Vancouver | Whistler | White Rock 

Vancouver Island-

Bamfield | Black Creek | Campbell River | Chemainus | Cobble Hill | Colwood | Cowichan Bay | Crofton | Cumberland | Courtenay | Duncan| Errington | Esquimalt | Fanny Bay | Gold River | Highlands | Knights Inlet | Ladysmith | Lake Cowichan | Lazo | Malahat | Metchosin | Mill Bay | Nanaimo | Nanoose Bay | North Saanich | Parksville | Port Alberni | Port Alice | Port Hardy | Port Mc Neill | Renfrew | Qualicum Beach | Royston | Saanich | Salt Spring Island | Saratoga Beach | Sayward | Shawnigan Lake | Sidney | Sooke | Tahsis | Telegraph Cove | Tofino | Ucluelet | Victoria | Zeballos  

Others-  

100 Mile House | Armstrong | Ashcroft | Blind Bay | Bowen Island | Burns Lake | Cache Creek | Castlegar | Chase | Chetwynd | Cranbrook | Creston | Cultus Lake | Dallas | Dawson Creek | Duck Lake | Elkford | Enderby | Fernie | Fort Nelson | Fort St. James | Fort St. John | Fraser Lake | Fruitvale | Gibsons | Golden | Grand Forks | Houston | Invermere | Kamloops | Kelowna | Kimberley | Kitimat | Lillooet |Logan Lake, Lumby, Mackenzie, Merritt, Miller's Landing, Nakusp | Nelson | Oliver | Osoyoos | Pemberton | Penticton | Powell River | Prince George | Prince Rupert | Princeton | Quesnel | Revelstoke | Robert's Creek | Rossland | Salmo | Salmon Arm | Sechelt | Sicamous | Smithers | Sparwood | Squamish | Summerland | Terrace | Trail | Tumbler Ridge | Vanderhoof | Vernon | Welcome Beach | Whistler | Williams Lake 

Canadian Cities- 

Calgary | Edmonton | Alberta | Regina and Saskatoon | Saskatechewan | Winnipeg | Manitoba | Toronto | Ottawa | London | Kitchener | St. Catharines-Niagara | Windsor | Oshawa | Sudbury | Kingston | Thunder Bay | Berrie and Hamilton | Ontario | Quebec City | City Square | Chicoutimi | Sherbrooke | Trois Riveres and Montreal | Quebec | Moncton and Saint John | New Brunswick | Halifax and Sydney | Nova Scotia | Charlottetown | Prince Edward Island | St. John’s | Newfoundland and more! 

Exceptions-

Please note that Free Shipping is not available to areas with the following FSA (Forward Sortation Areas- first half of Canadian postal codes):  

J0M - Nunavik, QC 

X0A - Qikiqtaaluk Region, NT 

X0B - Kitikmeot Region, NU 

X0C - Kivalliq Region, NU 

X0E - Central Northwest Territories, NT 

X0G - Southwestern Northwest Territories, NT 

Y0A - Southeastern Yukon, YT 

Y0B - Central Yukon, YT 

 

Some remote areas of Canada can only be serviced by air delivery. In these cases, free shipping is not available and extra shipping charges may apply. If extra shipping charges are required for your order we will contact you to confirm whether you would like to pay the additional fees or cancel your order. If no response is provided within 48 hours, your order will automatically be cancelled. 

 

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