Questions 1: What are your shipping charges?
We offer free shipping on orders over CAD $99.99 within BC and all Canadian Cities, the shipping charges for your entire order are as follows:
British Columbia Lower Mainland-
Abbotsford | Anmore | Belcarra | Bowen Island | Burnaby | Chilliwack | Coquitlam | Delta | Gibsons | Harrison Hot Springs | Hope | Horseshoe Bay | Ladner | Langley | Lions Bay | Lund | Maple Ridge | Mission | New Westminister | North Vancouver | Pemberton | Pitt Meadows| Port Coquitlam | Port Moody | Powell River | Richmond | Sechelt | Squamish | Surrey | Tsawwassen | Vancouver | West Vancouver | Whistler | White Rock
Bamfield | Black Creek | Campbell River | Chemainus | Cobble Hill | Colwood | Cowichan Bay | Crofton | Cumberland | Courtenay | Duncan| Errington | Esquimalt | Fanny Bay | Gold River | Highlands | Knights Inlet | Ladysmith | Lake Cowichan | Lazo | Malahat | Metchosin | Mill Bay | Nanaimo | Nanoose Bay | North Saanich | Parksville | Port Alberni | Port Alice | Port Hardy | Port Mc Neill | Renfrew | Qualicum Beach | Royston | Saanich | Salt Spring Island | Saratoga Beach | Sayward | Shawnigan Lake | Sidney | Sooke | Tahsis | Telegraph Cove | Tofino | Ucluelet | Victoria | Zeballos
100 Mile House | Armstrong | Ashcroft | Blind Bay | Bowen Island | Burns Lake | Cache Creek | Castlegar | Chase | Chetwynd | Cranbrook | Creston | Cultus Lake | Dallas | Dawson Creek | Duck Lake | Elkford | Enderby | Fernie | Fort Nelson | Fort St. James | Fort St. John | Fraser Lake | Fruitvale | Gibsons | Golden | Grand Forks | Houston | Invermere | Kamloops | Kelowna | Kimberley | Kitimat | Lillooet |Logan Lake, Lumby, Mackenzie, Merritt, Miller's Landing, Nakusp | Nelson | Oliver | Osoyoos | Pemberton | Penticton | Powell River | Prince George | Prince Rupert | Princeton | Quesnel | Revelstoke | Robert's Creek | Rossland | Salmo | Salmon Arm | Sechelt | Sicamous | Smithers | Sparwood | Squamish | Summerland | Terrace | Trail | Tumbler Ridge | Vanderhoof | Vernon | Welcome Beach | Whistler | Williams Lake
Calgary | Edmonton | Alberta | Regina and Saskatoon | Saskatechewan | Winnipeg | Manitoba | Toronto | Ottawa | London | Kitchener | St. Catharines-Niagara | Windsor | Oshawa | Sudbury | Kingston | Thunder Bay | Berrie and Hamilton | Ontario | Quebec City | City Square | Chicoutimi | Sherbrooke | Trois Riveres and Montreal | Quebec | Moncton and Saint John | New Brunswick | Halifax and Sydney | Nova Scotia | Charlottetown | Prince Edward Island | St. John’s | Newfoundland and more!
Exceptions- Please note that Free Shipping is not available to areas with the following FSA (Forward Sortation Areas – first half of Canadian Postal Codes):
JOM – Nunavic, QC
XOA - Qikiqtaaluk Region, NT
XOB – Kitikmeot Region, NU
XOC – Kivalliq Region, NU
XOE – Central Northwest Territories, NT
XOG – Southwestern Northwest Territories, NT
YOA – Southeastern Yukon, YT
YOB – Central Yukon, YT
Please call us at 1.800.964.8699 or email us at email@example.com with your order and we will give you a quote. If an order does not ship in its entirety due to some items being backordered, there is no additional shipping charge when the backordered items are shipped.
Questions 2: What is your shipping time?
The majority of orders ship out from our warehouse within 1-3 business days based on product availability. However, there may be extenuating circumstances that cause an order to ship outside that time period. If you have any questions or concerns about getting your order within a specific time frame, please call us at 1.800.964.8699 and we will do our best to help.
Questions 3: Who will deliver my order?
The majority of orders are shipped through Canada Post or UPS. Exceptionally large orders may be shipped through another common carrier.
Questions 4: Can you ship to my PO Box?
Yes, we can ship to PO Box.
Questions 5: Can you email me a tracking number when my order ships?
If you have given us your email address, our system will automatically send you an email with this information.
NOTE: Please allow 24-48 hours for the carrier's website to update tracking information before it can be tracked. If orders have been shipped in multiple boxes, you will have multiple tracking numbers and your order may be delivered at separate times.
Questions 6: Do you ship outside of Canada?
No, we do not currently ship outside Canada. However, we will be shipping outside of Canada soon. Please check back again.
Questions 7: What methods of payment do you accept?
If your order is placed over the phone, payment can be paid via credit card (Visa, MasterCard or American Express).
If your order is made through the Internet, you can use PayPal or a credit card (Visa, MasterCard, American Express or Discover) to pay for your order.
For larger volume orders, we accept personal checks, money orders, PayPal or a credit card (Visa, MasterCard, American Express or Discover) to pay for your order.
Questions 8: I want to order a large quantity of an item. How can I get a discount?
When requesting a quantity discount please call us via 1.800.964.8699 or email firstname.lastname@example.org and let us know what item(s) you are interested in and an estimated quantity and we will get you a quote.
Questions 9: What kind of guarantee/warranty do you offer on your products?
We want you to be happy with our products. That’s why we offer a 30-DAY 100% SATISFACTION GUARANTEE. If anything, you purchase from us fails to meet your expectations, please call us. We’ll make it right. We’re confident you won’t find a better deal anywhere else. But if you find the same product anywhere else for less within 30 days of your purchase, let us know. We’ll match the price.
We offer a one-year warranty on the day of delivery against defects in material and workmanship on all non-food products. Many products contain a manufacturer’s warranty to cover them.
Please call us to determine how to take advantage of these warranties when needed. If you need to return a product, please call us for a return authorization number.