Shipping Charges & Fees
We offer free shipping on orders over CAD $99.99 within BC and across Canada, the shipping charges for your entire order are as follows:
Please note that Free Shipping is not available to areas with the following FSA (Forward Sortation Areas – first half of Canadian Postal Codes):
- JOM – Nunavik, QC
- XOA - Qikiqtaaluk Region, NT
- XOB – Kitikmeot Region, NU
- XOC – Kivalliq Region, NU
- XOE – Central Northwest Territories, NT
- XOG – Southwestern Northwest Territories, NT
- YOA – Southeastern Yukon, YT
- YOB – Central Yukon, YT
Oversized items or if shipping charges are higher than expected, additional shipping charges may apply.
Our customer service representative will notify you through email about any additional shipping costs. If you would like to find out the cost of the additional shipping cost prior to placing the order, please send us an email to firstname.lastname@example.org with the items in the order and the shipping address.
The majority of orders ship out from our warehouse within 1-3 business days based on product availability. However, there may be extenuating circumstances that cause an order to ship outside that time period.
Shipping estimates may differ from what was listed above due to carrier schedules/demand. We strongly recommend customers to use the Canada Post or the UPS tracking tool to follow your order’s progress. If a tracking number is emailed to you, the tracking number may take 24-48 hours before it becomes validated after the package has been picked up by the carrier.
If you have any questions or concerns about getting your order within a specific time frame, please call us at 1-800-964-8699 and we will do our best to provide you with any alternative options if need be.
We ship across Canada to the following Canadian cities:
British Columbia Lower Mainland-
Abbotsford | Anmore | Belcarra | Bowen Island | Burnaby | Chilliwack | Coquitlam | Delta | Gibsons | Harrison Hot Springs | Hope | Horseshoe Bay | Ladner | Langley | Lions Bay | Lund | Maple Ridge | Mission | New Westminster | North Vancouver | Pemberton | Pitt Meadows| Port Coquitlam | Port Moody | Powell River | Richmond | Sechelt | Squamish | Surrey | Tsawwassen | Vancouver | West Vancouver | Whistler | White Rock
Bamfield | Black Creek | Campbell River | Chemainus | Cobble Hill | Colwood | Cowichan Bay | Crofton | Cumberland | Courtenay | Duncan| Errington | Esquimalt | Fanny Bay | Gold River | Highlands | Knights Inlet | Ladysmith | Lake Cowichan | Lazo | Malahat | Metchosin | Mill Bay | Nanaimo | Nanoose Bay | North Saanich | Parksville | Port Alberni | Port Alice | Port Hardy | Port Mc Neill | Renfrew | Qualicum Beach | Royston | Saanich | Salt Spring Island | Saratoga Beach | Sayward | Shawnigan Lake | Sidney | Sooke | Tahsis | Telegraph Cove | Tofino | Ucluelet | Victoria | Zeballos
100 Mile House | Armstrong | Ashcroft | Blind Bay | Bowen Island | Burns Lake | Cache Creek | Castlegar | Chase | Chetwynd | Cranbrook | Creston | Cultus Lake | Dallas | Dawson Creek | Duck Lake | Elkford | Enderby | Fernie | Fort Nelson | Fort St. James | Fort St. John | Fraser Lake | Fruitvale | Gibsons | Golden | Grand Forks | Houston | Invermere | Kamloops | Kelowna | Kimberley | Kitimat | Lillooet |Logan Lake, Lumby, Mackenzie, Merritt, Miller's Landing, Nakusp | Nelson | Oliver | Osoyoos | Pemberton | Penticton | Powell River | Prince George | Prince Rupert | Princeton | Quesnel | Revelstoke | Robert's Creek | Rossland | Salmo | Salmon Arm | Sechelt | Sicamous | Smithers | Sparwood | Squamish | Summerland | Terrace | Trail | Tumbler Ridge | Vanderhoof | Vernon | Welcome Beach | Whistler | Williams Lake
Calgary | Edmonton | Alberta | Regina and Saskatoon | Saskatechewan | Winnipeg | Manitoba | Toronto | Ottawa | London | Kitchener | St. Catharines-Niagara | Windsor | Oshawa | Sudbury | Kingston | Thunder Bay | Berrie and Hamilton | Ontario | Quebec City | City Square | Chicoutimi | Sherbrooke | Trois Rivières and Montréal | Québec | Moncton and Saint John | New Brunswick | Halifax and Sydney | Nova Scotia | Charlottetown | Prince Edward Island | St. John’s | Newfoundland and more!
Shipping to a PO box is available. Orders being shipped to a PO box will be shipped using Canada Post. Please ensure that the shipping address entered follows the addressing guidelines set forth by Canada Post.
At this time, we do not ship outside Canada. However, we will be shipping outside of Canada soon. Please check back again later!
Once your has been fulfilled, our system will automatically send you a shipping confirmation email with a tracking number.
NOTE: Please allow 24-48 hours for the carrier’s website to update tracking information before it can be tracked.
For orders that are shipped in multiple boxes, we usually use UPS but other carriers may be selected depending on demand/availability. Once shipped, you will receive a shipping confirmation email that will provide one tracking number that includes the other packages in the shipment. All the other tracking numbers can be found with the tracking number that was provided by clicking on “Other Packages in this Shipment”.
Shipping for Backordered Products
If an order does not ship in its entirety due to some items being backordered, there is no additional shipping charge when the backordered items are shipped. Unless the product has already specified that there will be a longer than our usual 3 business day processing time, the rest of your order will be shipped when the backordered item arrives.