Refund policy

Returns
We want you to be completely satisfied with our products. If within 30 days any product in your purchase from us fails to meet your expectations, you can return the product. We will make it right!

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a refund.
Any item that is returned more than 30 days after delivery is also not eligible.

You can start a return here.

If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.

Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all return shipping fees for goods being returned or exchanged.

To qualify for a return, returned item must be in original packaging, unworn, unwashed, and unused with all original tags attached. Items showing sing of wear, washing, stains, or marks may not be eligible for a refund.

If a returned item is deemed unsuitable for a return, 72hours reserves the right to refuse the return.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@72hours.ca.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Shipping 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

One-Year Warranty

All of our products carry a one-year warranty from the day of delivery against defects in material and workmanship. Many products also have a manufacturer’s warranty to cover them; please call us to determine how to take advantage of these warranties when needed.

You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.